Shipping & Returns
All products are Made To Order, so please allow 2-3 weeks turnaround for the making of your order, before it is sent to you. I take pride in making my designs in small batches to ensure my quality of craftsmanship is at a high standard.
In some cases, I may have stock of popular designs ready to go when ordered, so if you are wanting something in a hurry, please contact me before placing your order to find out the turnaround time, as it may be ready sooner than the estimated Made To Order timeframe. I can be contacted via email at email@example.com.
CHRISTMAS 2020 TURNAROUND
Orders placed AFTER Sunday 29th November 2020 will not be guaranteed to arrive before Christmas and may only be made and sent in January 2021.
Postage within Australia
Postage is FREE for all orders $100 and over, within Australia only.
Orders under $100 will be charged $9.00 postage.
All orders will be posted via Australia Post using Parcel Post with tracking.
Express Post is available and will be charged $12.00 postage.
Due to Australia Post experiencing substantial delays to their postal network, they have provided the following timeframes for deliveries to rural and regional areas of Australia:
Parcel Post: 3-10 business days or more
Express Post: 1-5 business days or more
For deliveries to Victoria, an additional 3 days for deliveries
Please visit Auspost.com.au for more information.
Shipping outside of Australia
Orders being sent outside of Australia will be sent via Australia Post using Standard International Parcel Post with tracking.
Please see below for international shipping costs to New Zealand, United States and United Kingdom. If you are shipping to a different country, please contact me via email for pricing before placing an order at firstname.lastname@example.org.
New Zealand - $18 standard shipping with tracking
(estimated 6-12 business days due to COVID delays, not including custom delays)
United States - $24 standard shipping with tracking
(estimated 10-20 business days due to COVID delays, not including custom delays)
United Kingdom - $28 standard shipping with tracking
(estimated 9-15 business days due to COVID delays, not including custom delays)
If your order is over $100, there is the option to add insurance to your shipping for an extra fee. If you would like to add insurance, please contact me for pricing before placing your order.
Please choose carefully, as I am unable to offer refunds for a change of mind for earrings and studs. If for some reason your jewellery is found to be faulty, please contact me at email@example.com with details of the issue so I can rectify it as soon as possible for you.