Frequently Asked Questions
What materials do you use?
All designs have been handmade using high quality 925 Sterling Silver. Some designs are available in a blackened (oxidised) finish and a 24ct gold-plated finish. These are surface finishes only, and if removed will show the silver metal underneath.
What is a black oxidised finish?
The black oxidised finish is achieved by dipping the sterling silver design into a specialised solution, which chemically oxidises the surface of the metal. With time, some areas of the design may wear and reveal the silver beneath.
If the oxidised finish has worn away, it is possible to have the piece re-oxidised again, to take it back to its original black finish. I offer a re-oxidising service for a small fee, so please get in contact with me if you wish to use this service.
What is 24ct gold-plate?
The gold-plating process is where a thin layer of 24ct gold is adhered to the surface of the sterling silver design. Over time, the gold-plated surface may wear in areas to reveal the silver beneath.
If the gold-plating has worn away, it is possible to have the piece re-plated again to take it back to its original gold finish. I offer a re-plating service for a small fee, so please get in contact with me if you wish to use this service.
How do I care for my jewellery?
Please see my Cleaning & Care Guide for more information on care and cleaning for each finish available.
SHIPPING & TURNAROUND TIMES
When will my order be sent to me?
All orders are Made To Order and will take 2-3 weeks to be made. Once the item has been made, it will be sent using your selected postage option which will be approximately 3-5 business days for Parcel Post and 1-3 business days for Express Post. For international postage turnaround times, please see my Shipping & Returns page.
If you need your order sooner than the Made To Order timeframe, please contact me before placing your order and I will see what is possible.
How will my order be packaged?
Each pair of earrings will be carefully enclosed inside a cardboard jewellery box, wrapped with ribbon and packaged inside a compostable bubble mailer bag or box ready for sending.
Do you offer gift wrapping?
Each order is packaged and presented beautifully for each order. If you would like me to add a personalised note for your order, if shipping to someone as a gift, please let me know at checkout, or email me at firstname.lastname@example.org and I will be happy to do that for you.
What shipping method do you use?
I post all Australian orders using Australia Post Parcel Post with tracking. Express Post is also available as an option for slightly faster shipping times.
Do you ship orders outside of Australia?
Yes. I have shipping options at checkout for New Zealand, United States & United Kingdom. If you are outside of these areas, please contact me at email@example.com for pricing.
How much is postage?
Postage is FREE for all orders $100 and over, within Australia only.
Please see my Shipping & Returns page for more pricing and shipping timeframes.
How can I track my order?
Once your parcel has been lodged, you will be notified of your tracking number via email.
What is your returns policy?
Please choose carefully, as I am unable to offer refunds or exchanges for a change of mind for earrings and studs. If for some reason your jewellery is found to be faulty, please contact me at firstname.lastname@example.org with details of the issue so I can rectify it as soon as possible for you.
Do you offer repairs?
Yes I do. If you are needing a repair for a design from one of my ranges of jewellery, please get in contact via email at email@example.com and we can discuss the best course of action and costs.
I also offer a cleaning, re-plating and re-oxidising service for Naomi Bishop Jewellery pieces that are needing to have their surface finishes renewed.
Can you make a replacement earring if one has been lost?
Yes, I can certainly re-make a matching earring or stud for you. Please get in contact with me at firstname.lastname@example.org to organise this. I will usually ask that you post the remaining earring to me so that I can make a perfectly matched pair and to give the old one a good clean to match the new one.
What currency does your shop use?
All prices are in Australian Dollars $AU including GST (Goods & Services Tax).